Product Selection
Cherry Lake Tree Farm selects the trees that meet the minimum specifications listed in our catalog. Special specification requirements, or other selection criteria, can be accommodated, subject to availability. Upon request, we can grade trees based upon the Florida Grades and Standards.

Tree Reservation
Trees can be reserved in advance for customers in good standing for future projects. Commitment to a specific delivery date allows for proper crop allocation. For deliveries scheduled beyond 30 days of order, a non-refundable 25% deposit will be required to secure availability and early tree selection (in-house tagging). For orders without a precisely known delivery date, advance reservation will give first right of refusal on future crops, but will no longer be secured past crop ready date. Contract growing options are available upon request. Crop availability and delivery dates are subject to modification due to production variances and mother nature's unpredictability.

Tagging
We encourage customers to rely on our product selection team for their tagging needs. Customer tagging can be arranged by appointment only, for established customers.

Claims Procedure
We do not anticipate any claims. Orders are carefully prepared and packed to meet your expectations. However, if there is a claim concerning errors in variety, species, quantities or damages, please notify your sales representative or our shipping department within 24 hours. Our responsibility ceases when trees are accepted in good condition upon delivery. No trees should be returned without a pre-authorization number from Cherry Lake Tree Farm.

Re-Stocking
A 20% restocking fee will be charged for orders cancelled with less than 24 hours notice prior to loading or for any returned trees.

Prices
For current pricing and availability, please contact us at 800-429-2171.

Payment Terms
Our normal sales terms are prepayment, unless prior arrangements have been made with our accounting department to obtain credit terms. All first time orders must be prepaid. Prepayment may be made via ACH debit (electronic check), credit card, or regular check mailed to our lock box and cleared prior to shipment.

Credit Terms
Established firms may apply for credit by filling out a confidential credit application, including references, and by providing a current Agricultural Bond number. Our credit terms are Net 30 from invoice date. Payment on all credit accounts may be made by company check directly to our lockbox, or by electronic funds transfer (ACH debit) through our accounting office. The use of credit cards by customers who have received credit terms is restricted to deposits or payments made upon delivery. Payments made by credit card at the end of the 30 day grace period will be assessed a 2% fee to cover the credit card fees.

Delinquent Accounts
All accounts remaining unpaid beyond 30 days will be assessed a late charge of 1 ½% per month on all past due balances until paid. Cherry Lake Tree Farm may, at its discretion, revoke credit and/or cancel any open order on past due accounts. Cherry Lake Tree Farm retains a security interest in all the trees until fully paid for. A $30.00 charge will be assessed for all returned checks.

Job Related Orders
For your protection and ours, all job related orders on credit accounts will require the receipt of a copy of the "Notice of Commencement" (NOC), or relevant job information ie: project name, address and legal description; owner, contractor, developer, or sub-contractors name and address; bonding company name and address. Higher credit limits may be extended upon receipt of this information.

Guarantee
We guarantee our stock to be true to description or variety name under which it was sold. Liability in all instances is limited to the purchase price. Cherry Lake Tree Farm gives no warranty, expressed or implied as to the productivity of the nursery stock sold, its longevity or fitness for a particular purpose.

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